To Our Valued Patients and Community:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our Response to Covid-19
AT ARCADIA DENTAL, WE PRIDE OURSELVES ON OUR STERILIZATION PRACTICES AND WE HAVE ALWAYS MAINTAINED A HIGH-LEVEL OF HYGIENE.
- Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
Extensive training for doctors and staff on new protocols and procedures in response to the pandemic.
HEPA & UV-C air filters in each treatment room.
Use of respirator masks, gowns, and face shields; doctors and staff have been trained on proper wear of this new PPE. We know that by protecting our staff with PPE, we are also protecting our patients.
Every person who enters our office including doctors, staff, and patients are screened and temperatures taken to ensure we limit exposure to any risk factors for COVID-19.
All of our treatment chairs are over 6 feet apart that are separated by a wall. No open floor in our office.
Patient appointments will be staggered and more dedicated time provided to clean and disinfect the rooms.
We use CaviCide, a highly effective general-purpose disinfectant for cleaning throughout the day between patients. CaviCide has been clinically tested to clean, decontaminate, and disinfect equipment surfaces and non-critical instruments in hospitals laboratories and other critical care areas where environmental control of cross-contamination is important.
Dental cleanings will be done without generating aerosol spray.
During appointments we will make frequent use of the high-volume suction to reduce aerosol spray.
Virtual waiting rooms, increased use of teledentistry. Insurances will pay for this service. You can sit home and consult with one of our doctors before going to the office.
New Requirements for Patients
- Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
- We have hand sanitizer that we will ask you to use when you enter the office or ask you to wash your hands upon arrival.
- Our waiting room will no longer offer magazines, a coffee maker, children’s toys and so forth.
- Please know that no other family members/companions will be permitted in the office with the patient. The only exceptions are very young patients, elderly, and special needs patients that cannot be unaccompanied. If an exception applies, only ONE family member/companion is permitted and they will be screened for COVID-19 symptoms and their temperatures taken.
- The patient (and anyone entering the office) must come in with their mouth and nose covered (surgical mask, cloth mask, bandana, etc) and waiting or congregating in the waiting room is no longer permitted for everyone’s safety.
- Brushing teeth at the office is no longer permitted at this time. We ask that all patients brush their teeth at home before their appointment.
NEW CHECK-IN PROTOCOL
On the day of the appointment, upon arrival outside of the office:
- The patient will need to call the office from their vehicle before coming in to let us know they have arrived.
- We ask that all patients remain in their vehicle until we are ready to call them in. Once ready, we will call by phone to ask them to re-enter the office.
- A clinical employee will greet the patient at the door of the office and take their temperature with a touchless thermometer and evaluate them for any COVID-19 symptoms. Please understand that if a patient exhibits a fever or any other COVID-19 symptoms, we might not be able to see them and will ask that their primary care physician be contacted
- The cleared patient will then be escorted to the treatment chair by the clinical employee. The pre-screening questionnaire will be repeated in the treatment room.
PAYMENTS AND CO-PAYS
- We will inform you a day prior to the appointment if any payment/co-pay is due the day of the appointment.
- Please be aware that credit cards are the safest form of payment acceptable. All payments will be collected over the phone. We advise you use credit cards as the main form of payment. However, if you need to pay by checks or cash, we ask that you inform the office prior to your visit as special accommodation is needed.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.